Orders will be processed within 3 business days. This may be affected by national holidays, vacation, etc. If there is a delay, we will contact you by email and provide an update on when your order will ship. Once the order is shipped, the customer will receive tracking information and is responsible for tracking their own shipment. NES is not responsible for package theft or incorrect delivery. Make sure you have put in the correct shipping address at checkout. PLEASE BE AWARE OF YOUR SHIPMENT: If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the courier. That is out of our hands and should be handled by the customer directly with the courier. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact us.

Cancellation and Refund Policy

Because of the nature of the product, we do not accept returns for sanitary and contamination purposes. ALL SALES ARE FINAL. Soap is a personal product and even unopened, we choose not to resell the product since it has been out of our supervision.

Orders cannot be cancelled once they have been shipped.

NES reserves the right to cancel any unshipped order.

Scent preference: No refunds will be given based on scent preference. We do our best with scent descriptions. We use the descriptions provided by our suppliers.

Allergies: All ingredients are detailed on every listing and on the label of each bar. While we are very clear about the ingredients we use, it is up to the consumer to do their research and decide what works best for them as they would with any other product they purchase for personal use. NES will not accept returns or refunds based on allergic reactions. Please speak with your health care provider prior to using any skin care product, particularly while pregnant and or while nursing. 


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